Dabbawala In Dubai

Frequently Asked Questions

As this is monthly commitment for getting wonderful package Monthly Subscription is valid for 45 days from the start date. Weekly Subscription is valid for 10 days only.
However, if you have planned travel, system allows you to Pause (through dashboard after logging in). You may select your travel days atleast two days in advance and system extends your subscription for those many days.
Pause Feature is available in your Dashboard after logging in. Pause can be done at leat two days in advance. You can not Pause for the Same day or the next day.
Can you include Karela in my meal?
Our pricing is based on Standardised meal plan. We may not be able to customize a package.
However, we ensure that our Menu changes every day. We also strive to keep Oil and Masala to the optimum level.
We encourage ONLINE Ordering.
We have tried to minimize the manual interface. When you place Order Online as per your choice, Order is directly sent to Kitchen and Delivery team. This avoids any confusion or mismatch in your order and actual delivery
1Which Areas do you deliver ?
Please select Meal Type and Area on Home page and click "Search". It will display options available in your area / meal type combination.
2What time do you deliver ?
3Breakfast
Currently, our partners deliver Breakfast along with dinner in the evening. We deliver b/w 7.30 to 9 pm
4Lunch
Currently, our partners deliver Breakfast along with dinner in the evening. We deliver b/w 11.30 to 1 pm
5Dinner
Currently, our partners deliver Breakfast along with dinner in the evening. We deliver b/w 7.30 to 9 pm
6Can you deliver combo at different address /location ?
Combos are delivered at single address only. If you want delivery at different location / address, please select inidividual option.
7I have rotation weekly off ?
You may pause for your weekly off.
1I am not able to make payment. I clicked on "Yeah Pay now", it comes back to same screen
Please fill the "Address". You need to add addreess for every order / menu item in your Cart. "Add Address" field is available on same screeen as " Yeah Pay Now"
2Do I need to make immediate / advance payment ?
Yes. This is a monthly service and pricing is based on the commitment.
3What is Cancellation policy ?
You may pause in the system. Cancellation is not allowed.
4Can I call and place order?
We encourage Online Ordering
5How does it works?
Its simple 2 minute process. Please register yourself first.
1 Which Oil do you use ?
Most of our partners use "Sunflower" oil.
2 What type of Rice do you use ?
Long Grain Rice.
3 What is packing quality ?
Food Grade, Microwave Safe
4What do you give in Non Veg ?
Generally, Chicken and Egg preperations.
5Do you give fast (Upvas) food ?
Not yet.
1 Do you get Bulk Order ?
Yes, we do.
2 Can you manage our Canteen?
Yes, we can. Please get more details and pass on.
3 Can you deliver 15 / bulk meals for one day?
Yes, we can. Please get more details and pass on.
Our delivery is standard. Delivery boy leaves the food at the door/reception.
We feel that for tiffin service, your decision should be based on Variety and Service (in addition of taste). Our weekly options will enable you to make a concious decision. Single delivery, we feel is not the ideal way, hence, we do not offer. You may opt for weekly option before comitting on Monthly basis.
As this is monthly commitment for getting wonderful package Monthly Subscription is valid for 45 days from the start date. Weekly Subscription is valid for 10 days only.
However, if you have planned travel, system allows you to Pause (through dashboard after logging in). You may select your travel days atleast two days in advance and system extends your subscription for those many days.
Pause Feature is available in your Dashboard after logging in. Pause can be done at leat two days in advance. You can not Pause for the Same day or the next day.
Our comittment is to deliver fresh food. We cook only basis firm Order.
Your delivery starts from 2nd day of Ordering (If you order today, delivery starts from day after tomorrow). We don't deliver on Fridays
1What are the options - Monthly / weekly / Veg Non Veg / North Indian / South Indian
Based on the area & partners, we have both Weekly and Monthly options
2Can I customize my meal plan ?
Our pricing is based on Standardised meal plan. We may not be able to customize a package.
3I don’t want Rice
Our pricing is based on Standardised meal plan. We may not be able to customize a package.
4I want extra Roti
Our pricing is based on Standardised meal plan. We may not be able to customize a package.
5I want extra Rice / Roti
Our pricing is based on Standardised meal plan. We may not be able to customize a package.
6Can you deliver trial meal / I want to try before ordering ?
Depending on partners, you may try our 5 days option.
8Can I change meal in between my subscription ?
We give only "one" non veg dish every day. Also, once a week (in middle of the week) we give all Veg
9I want Veg one day / Non veg one day
We give only "one" non veg dish every day. Also, once a week (in middle of the week) we give all Veg
10Can I shift between Restaurants / Caterers ?
No. You may select weekly options instead to try different restaurants.
11Do I get volume discount? I am ordering 10/50, etc..
Our Pricing is already on Volume basis. This is the best price we have to offer. However, we can take separate Catering Order if you wish.
1How do I view status of my Order ?
Please visit your dashboard and view under My Orders tab
2How do I check about my delivery ?
Please call respective Restaurant to chaeck yor delivery. Restaurant details are available on "View Profile" page of a the restaurant
3Who do I call about food quality ?
You have two options. Please update on the system through Dashboard. You may also call the restaurant / Caterer directly as per the numbers given in Profile
4What happens for COD ?
COD orders are bsed on acceptance by the Restaurant /Caterer. However, you may use the system for all regular features like Order placement, pause, feedback
1 Can I change my phone no ?
Yes. You may go to Dashboard and update your phone no
2 Can I change my address in mid of my subscription ?
No at the moment. You may pause this and place a new Order.
Yes, we can. Please get more details and pass on.
Please ensure you have added the address for each menu item. Even after this if it doesn't go through, please contact your bank.